Refund policy

Return & Refund Policy
We want you to be happy with your purchase from Warm Fortune.
Returns
We accept return requests within 14 days of delivery. To be eligible for a return, items must be unused, unworn, undamaged, and returned in their original packaging and condition.
For hygiene reasons, earrings and other pierced jewelry may only be returned if they are unopened, unused, and in their original sealed packaging, unless the item arrived damaged or defective.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and photos of the item and packaging. We will review the issue and provide an appropriate replacement, refund, or other resolution.
Return Shipping
Unless the item is damaged, defective, or incorrect, customers are responsible for return shipping costs. Original shipping charges are non-refundable.
Refunds
Once we receive and inspect your approved return, we will notify you of the refund status. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Non-Returnable Items
Items showing signs of wear, use, alteration, damage caused after delivery, or missing original packaging may not be eligible for return.
Wholesale and Bulk Orders
Wholesale, bulk, special-price, and large-volume orders may be subject to separate return terms. Please contact us before placing a large wholesale order if you have questions about return eligibility.
Cancellations
If you need to cancel an order, please contact us as soon as possible. Once an order has entered processing or has shipped, cancellation may no longer be possible.
Contact Us
For return or refund questions, please contact Warm Fortune through the contact information listed on our website.